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In
India, the concept of consumer protection is not a
novice concept. Reference to the protection of
consumers interest against exploitation by trade and
industry adulteration were made punishable in
Kautilya’s ‘Arthashastras’. However an organized
movement to safeguard the interest of consumers, is
a recent phenomenon. The consumers have to be aware
not only of the commercial aspects of sale and
purchase of goods, put also of health and security
aspects. "Consumer Protection Law" or "Consumer Law"
is considered to be an area of public law that
regulates private law relationships between
individual consumers and the businesses that sell
those goods and services. Consumer protection covers
a wide range of topics, including but not
necessarily limited to product liability, privacy
rights, unfair business practices, fraud,
misrepresentation, and other consumer/business
interactions. Consumer protection laws are designed
to ensure fair competition and the free flow of
truthful information in the marketplace. The laws
are designed to prevent those businesses that engage
in fraud or specified unfair practices from gaining
an advantage over competitors and may provide
additional protection for the weak and those unable
to take care of themselves. Consumer Protection Laws
are a form of government regulation which protects
the interests of consumers. For example, a
government may require businesses to disclose
detailed information about products, particularly in
the areas where safety or public health is an issue,
such as food. Consumer protection is also very
closely linked to the idea of "Consumer Rights"
(that consumers have various rights as consumers),
and to the formation of consumer organizations which
help consumers make better choices in the
marketplace. Consumer interests can also be
protected by promoting competition in the markets
which directly and indirectly serve consumers,
consistent with economic efficiency. Consumer
protection can also be asserted via non-government
organizations and individuals as consumer activism.
Such laws deal with credit repair, debt repair,
product safety, service contracts, bill collector
regulation, pricing, utility turnoffs,
consolidation, personal loans that may lead to
bankruptcy and much more. |
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